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Having troubles? Find a solution here.
I granted access for several guests, but some of them can’t use the shared key.
If you experience an unusal operation or malfunction, we suggest you to ask your guests to delete the shared key, delete yours (the master key) then start again the invitation process from the beginning. Check out this article to see how you can invite guests: How do i grant access to other people?
The Nold application doesn't open my gate.
Please make sure that your Nold Open device is wired and powered up correctly. On the hardware you should see a green LED light pulsating. Here you can check the installation guide: How do i install Nold Open? You can also check the Bluetooth connection between your phone and the device. First enable Bluetooth in your phone's settings then open the Nold application. At this moment you should see a solid green LED light (stops pulsating).
My phone doesn't recognise the Nold Open device.
If the application doesn't find your Nold Open device, then please follow these steps: Make sure the Nold Open device is wired and powered up correctly. Make sure your phone’s Bluetooth is turned on. Try to move your phone closer to the gate opener device. Force-quit the app and re-launch. Restart Bluetooth in your phone Settings. Restart your phone.
The Auto-Open function doesn't work.
To setup the Auto-Open feature read the following article: How to setup Auto-Open After this setup your gate should be opened automatically if you get close to your device. The operation range may vary between 10-50 meters, depends on the installation. Moreover, make sure your Bluetooth connection is live on your phone.
My guest didn't receive the invitation.
Please note that the email sent from the app might take up to 10 minutes to arrive. Make sure you entered the email address correctly. To verify, go to your contact list (in the app) where you can see who has access to which gate. You can send a simple message to your guest's email address just to test whether the email is correct. Some messages might land in Spam folders or are caught by Spam blockers. In case the recipient doesn't receive the invitation, it's recommended to check the Spam
I revoke access from one guest, now the others can't control the gate.
You can try several options: Connect your device once to activate the modification! Refresh your keychain (pull to refresh)! Log out and login the application! If you still have the issue, get in touch with us via chat or send an email to firstname.lastname@example.org.
My guest does not received an email, what should i do?
Make sure you have the correct email address entered. If looks right, you can try to resend the invitation to a specific guest. Go to the Invite and manage guests menu, tap Edit in the top right corner, select your guest and tap the Send Invitation button in the bottom left corner. Your guest should receive a new invitation now. Your guest will be moved to the Pending section until he/she accepts
I can't login to the Nold app
Use the same login credentials that you gave during the registration. If you don't remember for your password, click on "Forgot password?" and we will send you an email with further instructions.